Privacy & Data Protection Policy

Last updated: July 2026

1. Data Controller

Lumina Luxury Estates ("Lumina", "we"), Alcobendas, Madrid, Spain. Contact: info@luminaluxuryestates.com.

2. What data we collect

Only the data you choose to give us: name, email address, telephone number and the content of your message when you use our contact form, chat concierge or write to us directly.

3. Why we process it (legal basis)

To respond to your enquiry and provide the real-estate services you request (Art. 6.1.b GDPR — pre-contractual measures) and, only with your explicit consent, to send you relevant property information (Art. 6.1.a GDPR).

4. How long we keep it

Only as long as necessary to handle your enquiry or our client relationship, and thereafter only as required by Spanish legal obligations.

5. Who we share it with

No one, without your consent. Your data is never sold. It may be processed by our secure service providers (e.g. website hosting and form processing) acting as data processors under GDPR-compliant agreements, within the EU or under equivalent safeguards.

6. Your rights

Under the GDPR and Spanish Organic Law 3/2018 (LOPDGDD) you may at any time access, rectify, erase, restrict or object to the processing of your data, and request portability, by writing to info@luminaluxuryestates.com. You may also lodge a complaint with the Spanish Data Protection Agency (AEPD, www.aepd.es).

7. Security

Our website is served exclusively over encrypted HTTPS, holds no client database accessible from the internet, and applies strict technical security headers. Form submissions are stored on GDPR-compliant infrastructure and deleted once handled.

8. Cookies

This website does not use advertising or profiling cookies. Only technically necessary functionality is employed.